02 Oct 2015
I made a purchase for 4 items of which the Brynn Embroidery Tunic Dress was a backorder. It costed S$42.00 and you can go to this link if you are wondering how it looks like.
12 Oct 2015
I still have not received my items thus I contacted them regarding shipping. Within an hour, they replied that the Brynn Embroidery Tunic Dress is expected to reach them in end Oct 2015. Since it is just another 2 weeks, I decided to wait.
11 Nov 2015
I was informed that the shipment of the item from their overseas supplier has been delayed. I was given a choice to get a refund or continue to wait for the shipment. Since I wasn't in a hurry, I decided to continue waiting.
Another month passed.
16 Dec 2015
I decided to check on the status of the shipment again. In less than 24 hours, I was informed that they will ask for a refund from their overseas supplier and will refund me accordingly. Thus, I continue to wait patiently just that this time I am waiting for the money.
11 Nov 2015
3 weeks passed and I still haven't got the refund. I decided to chase again. There wasn't any reply so I sent another message on 26 Jan 2016. I was getting really impatient.
01 Feb 2016
I dropped a comment on their recent Facebook post on their collection, hoping they will really look into my case. I also read that they deleted a customer's comment without resolving the issue for her.
04 Feb 2016
They have not given any explanation what took the refund this long and didn't even bother to reply me. Seriously, is it that difficult to refund S$42.00 when you are selling collection after collection of apparel?
I screenshot the messages I sent and received from them for you to judge the situation. Whether I would still be receiving the refund, I learnt my lesson and I have to blacklist Lexi Lyla. It was so easy for me to pay you but you couldn't do it the same for me.